Terms & Delivery

By placing an order you agree to be bound by the terms and conditions.


Payments

You must pay Lena-Lena for the products at the time of placing your order using the site.
We accept any payments made by Visa, MasterCard and PayPal accounts.
If you are willing to pay by bank transfer you must contact us at hello@lena-lena.com


Shipping and delivery

Lena-Lena ships orders to any international location by private or local post services.
The shipping include tracking number.
Lena-Lena can not be held responsible for an incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact me immediately.

Please be aware that you are responsible for payment of any local customs duties.

Lena-Lena aims to process your order within 7 business days of it being placed.
Orders are beenig shipped  Monday to Friday, during office hours, and we don't operate on public holidays.

Lena-Lena is not liable for any errors made by the privat or local postal services, but we will do our best to make sure you will recieve your order on time and in perfect condition.


Delivery to USA & Canada

The delivery price within USA is 4 euro. Addition items cost 2 euro per item.  The estimated delivery time of orders within USA is 7 to 20 business days after shipment. Your orders are shipped using the local postal services.


Delivery to European Union Countries

The delivery price within Europe is 4 euro. Addition items cost 2 euro per item. The estimated delivery time of orders within Europe is 5 to 20 business days after shipment. Your orders are shipped using the local postal services. 


Delivery to Bulgaria

Shipping to Bulgaria is free. The estimated delivery time of orders within Bulgaria is 1 to 3 business days after shipment. Your orders are shipped using private postal services and your signature will be required upon delivery. 


Delivery - Rest Of The World

The delivery price for all non European Union contries, USA or Canada is 4 euro. Addition items cost 2 euro per item. The estimated delivery time of orders is 10 to 22 business days after shipment. Your orders are shipped using the local postal services.

If you haven’t received your order within that time please contact us at hello@lena-lena.com.


Returns

If you receive any Products that you are unhappy with, you may return the item to Lena-Lena within 15 days of receiving it and we will offer you a store credit or refund for the purchase price of the item.
The purchase price is the amount you paid for the product and doesn't include any delivery costs. Delivery Charges are non-refundable.
If you have received a product which is faulty or defective please contact us at hello@lena-lena.com. We will exchange the faulty item (if it’s unworn) when you send it back.
All items must be returned in the original condition - unworn and unwashed.


Contact us!
We’d love to hear from you.

Tel. +359/885 11 56 42
Email: hello@lena-lena.com
Atelier address: Neofit Rilski 11 B str, parter
Sofia 1000, Bulgaria

Legal information:
Lena-Lena LTD
UIC: 204045849
VAT ID: BG204045849
IBAN: BG91FINV91501016771791
Shandor Petofi 5 st, ap. 5
Sofia 1606, Bulgaria